L1 L2 Technical Support Engineer

Private Jobs Software Job

Role: L1 L2 Technical Support Engineer

Experience: 1 years

Location: Pune, India

Company Name: Mithi Software Technologies Pvt Ltd.







Required Qualifications & Experience

  • You are a graduate/undergraduate in Computer Science (BE/MCS/BCS).
  • You have experience in providing Linux and Networking technical support to customers.
  • You have strong Linux or UNIX server administration skills and are familiar with the installation and configuration of Linux or UNIX operating systems and setup and operation of TCP/IP networking on Linux or UNIX systems.
  • You are familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
  • You have good practical working ability with UNIX utilities, including editors and command shells.
  • Preference will be given to candidates who have worked with collaboration technologies (Email, chat, calendar, etc)

Required Qualifications & Experience

  • Excellent spoken and written communication skills (English).
  • You are a peoples person and a good listener. You have the necessary patience, maturity and gumption to handle customers at all levels.
  • You have a sharp troubleshooters mind.
  • You can express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English)

Required Qualifications & Experience

  • Your work schedule will be flexible, therefore you would be handling customer in-bound calls, chats and tickets sometimes during evenings, weekends or holidays.
  • You would troubleshoot and respond to customer tickets within SLA commitments.
  • You would be updating and maintaining the customer information database as well resolving technical issues through diligent research, reproduction and troubleshooting.
  • You will directly work with other technical support staff and engineering to resolve problems.
  • You would need to liaison with product developers to handle escalations.

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